Refund Policy

Overview

If you buy Koeva as a consumer, you may have a statutory withdrawal period for distance purchases. Where this right applies, you can request a refund without giving a reason.

Legal Refunds

When a withdrawal request is valid, Koeva refunds the amount paid within the legally required timeframe after receiving the request. Refunds are issued to the original payment method unless another method is explicitly agreed.

Digital Service Access

If access to Koeva starts before the end of the withdrawal period with your express consent and acknowledgement that you lose the withdrawal right, the statutory withdrawal refund no longer applies to that purchase.

If the service has not started, or if no valid waiver was given, the request is handled under the withdrawal rules above.

Errors Or Access Issues

Duplicate charges, payments taken in error, or access failures caused by Koeva are refunded after verification.

Subscriptions

Canceling a subscription stops future renewals. Payments already made are refunded only when required by this policy or applicable law.

How To Request A Refund

Send a clear request before the applicable deadline to the support address shown on your receipt or payment account. Include the purchase email, order date, and plan concerned.